Just received this from my bank:

Why is there a comma after my name? (But not after Yours sincerely. None would be better, but if one, why not t’other?)

Why is GOLD CARD rendered thus, twice. Gold Card would be less gratuitously shouty.

But worst of all, why ‘december Statement’? ‘Statement’ shouldn’t be initial cap, December absolutely should.

(I could quibble further about the constipated tone generally – ‘queries regarding this matter’ and the like – but I won’t.)

And this from the Head of Banking Services at one of Britain’s leading retail banks. Just, shoddy.