15Below’s business is about
helping their airline clients minimise the impact of the unexpected. A volcano made a great showcase; a quick hard-hitting ad made the most of it.
(P-A-S-N-G-R spells solution)
When the volcano blew, PASNGR helped our clients avoid the worst of the fallout.
Over 600,000 text messages and more than 2.6 million emails over the first weekend kept their passengers in the picture and off the phone. So their call centres didn’t go into meltdown and neither did their customers. Then it handled re-accommodation notifications and fulfilment of EU denied boarding obligations by automatically collecting refund and expenses applications.
PASNGR is the industry’s #1 two-way notifications package, contacting customers in their own language via email, voice or SMS, to prevent a catastrophe turning into a crisis. That’s why it’s used by leading airlines like Qantas and Ryanair.